Privacy policy

INTRODUCTION

Your privacy is important to us, which is why through this document we explain what data we collect from users, how we use it and for what purposes, among other indications. 

For your information, we will never ask for more information than we actually need for the services required; We will never share it with third parties, except by legal obligation or with their prior authorization; and we will never use your data for any purpose other than those previously stated.

As a user, you should read this Privacy Policy carefully on a regular basis and every time you enter your personal data, as it may be changed. The Provider has the right to make changes to the information contained on the Website in order to comply with regulations or to update this Policy. The Provider is not obliged to inform Users in advance of any changes made, and their publication on the Website is sufficient.
 

DATA CONTROLLER:

Identity: IMMOSERVEIS COMPANY, S.L.U. (també el prestador)
NIF: B17290602
Address: C/ Pella i Forgas, 7, Baixos, 17600, Figueres, Girona    
E-mail: protecciodades@finquescompany.com
DPD Contact : lopd@edorteam.com

IMMOSERVEIS COMPANY, S.L.U.,  as the website controller in accordance with the provisions of Regulation (EU) 2016/679 of 27 April 2016 (GDPR) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and the rest of the rules in force on the protection of personal data,    and with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSICE), informs you that it has implemented the necessary security measures, of a technical and organisational nature, to guarantee and protect the confidentiality, integrity and availability of the data entered.

 

HOW WE OBTAIN DATA, WHAT DATA WE COLLECT and ITS PURPOSE:
 

The data we collect, how we obtain it and the purpose of the processing are as follows:
 

  • Contact form and/or request for information:
    • Required data: name, email, phone, company;
    • Purpose: to answer questions and/or provide the information requested by the User; www.companyturistic.com
    • Legitimacy: consent of the User.
  • "Sell or rent your property" form:
    • Required data: name, email, telephone, city;
    • Purpose: to respond to the User's request for information and contact;
    • Legitimacy: consent of the interested party.
  • "Virtual visit" forms:
    • Required data: name, email, telephone;
    • Purpose: to respond to the request of the User of the Virtual Tour;
    • Legitimacy: consent of the interested party.
  • Newsletter Signup Form : 
    • Required data: name, email;
    • Purpose: to send the User commercial information that is of interest to him or her about our products and/or services by e-mail, SMS, social communities or any other electronic or physical means, if the User has expressly consented to this;
    • Legitimacy: consent of the User.
  • Online chat :
    • Required data: information that the User voluntarily and freely provides to us;
    • Purpose: to respond quickly and immediately to your request for information;
    • Legitimacy: legitimate interest of the controller.
  • If you subscribe to the rental booking service through our website:
    • Required data: first and last name(s), address, email, phone number, and credit or debit card information;
    • Objective : to contract our service/purchase our product;
    • Legitimacy: consent of the User.
  • Complaint Handling Form: 
    • Data required: it is not necessary to provide personal data;
    • Purpose: to manage and/or process the complaint lodged and to carry out all actions necessary for the proper investigation of the reported facts (which includes the processing of any procedure related to the facts such as disciplinary, judicial or other proceedings);
    • Legitimacy: the processing has been carried out on the basis of the legal obligation (Law 2/2023, of 20 February, regulating the protection of persons who report regulatory offences and the fight against corruption) and the data provided by the user is processed on the basis of their consent.
  • Carry out the contractual relationship and similar administrative, tax and accounting procedures that are necessary under current legislation
    • Data required: first and last name, telephone number, address, identification number, e-mail, signature;
    • Purpose: to carry out internal commercial, tax and administrative management;
    • Legitimacy: consent of the data subject and contractual relationship.
  • WhatsApp : The WhatsApp section of this policy is detailed.

The photographs that are published on the website are the property of IMMOSERVEIS COMPANY, S.L.U.
You can revoke your consent at any time by sending a letter with the subject "Unsubscribe" in the reviewed email.

In accordance with the LSSICE, IMMOSERVEIS COMPANY, S.L.U. does  not engage in SPAM practices, therefore, it does not send commercial communications by e-mail that have not been previously requested or authorized by the user. Therefore, in all communications that the User receives from the provider, the User has the option to revoke their express consent to receive our communications.

We will not process your personal data for any purpose other than those described, except pursuant to a legal obligation or court order.

Your personal data will not be processed for automated decision-making purposes.
 

DATA RETENTION PERIOD:

Your data will be kept for the duration of the purpose for which it was collected, by legal obligation or court order, and for as long as you do not withdraw your consent or until you exercise your right to erasure or opposition, or to limit processing. However, we will store your data for the periods legally provided for in the applicable provisions.

 

RECIPIENTS OF ASSIGNMENTS OR TRANSFERS:

IMMOSERVEIS COMPANY, S.L.U. does not transfer or communicate data within or outside the EU. The provider will only provide information to security forces and agencies upon a court order or by virtue of a legal obligation, without prejudice to the possibility of blocking or cancelling their account if there may be indications of the commission of a crime by the user. The information provided will only be that which the supplier has at that time.

The information you provide to us through this website will be hosted on the servers of IMMOSERVEIS COMPANY, S.L.U., contracted with the company that provides the web hosting service. The processing of the entity's data is regulated by a subcontracting agreement between the supplier and this company. 

Similarly, the provider uses certain tools to provide the services necessary for the development of the business, by being able to store its data. These tools include:

Google Analytics : to analyse and measure the use that users make of the website through cookies. The usage information generated and collected by these cookies (including your IP address) will be directly transmitted to and stored by Google, Inc., headquartered in Delaware, 1600 Amphitheatre Parkway, Mount View, California, CA 94043 ("Google"), on its servers in the United States. Google, Inc. adheres to the EU-US Privacy Framework, approved by the European Commission.

Email marketing : used for the Mailjet mail marketing service, from the company SINCH SWEDEN AB, located in Sweden.
Live chat communication : It is used for the live chat communication service Serviceform, from the company SERVICEFORM OY, located in Finland.
E-commerce management : used for the Redsys e-commerce service, of the company REDSYS SERVICIOS DE PROCESAMIENTO, S.L., located in Spain.

 

RIGHTS OF INTERESTED PARTIES:

As an interested user, you may request the exercise of the following rights from IMMOSERVEIS COMPANY, S.L.U. by sending a letter to the postal address given in the letterhead or by sending an e-mail to protecciodades@finquescompany.com with the subject line: "DATA PROTECTION: RIGHTS OF THE PARTIES CONCERNED".

Rights:

  • Right of access: allows the interested party to know and obtain information about their personal data being processed.
  • Right to rectification : allows you to correct errors and to correct and modify data that is inaccurate or incomplete
  • Right to erasure : allows inappropriate or excessive data to be deleted
  • Right to object : the right of the interested party not to have their personal data processed or to have it stopped. 
  • Limitation of processing : implies the marking of the stored personal data, in order to limit their future processing, for the exercise or defence of claims.
  • Data portability : making the data subject to processing available to the data subject, so that the latter can transmit them to another data controller, without hindrance.
  • Right not to be subject to automated individual decisions (including profiling): the right not to be subject to a decision based on automated processing that produces effects or significantly affects.

As a user, you have the right to withdraw the consent given at any time. The withdrawal of consent will not affect the lawfulness of the processing carried out previously.
You also have the right to lodge a complaint with the supervisory authority if you believe that your data protection rights (aepd.es) may have been violated.

 

ADDITIONAL INFORMATION

SAFETY MEASURES:
 

The data you provide will be treated confidentially. The Provider has adopted all the necessary technical and organisational measures and levels of protection to guarantee the security of the processing of the data and to prevent its alteration, loss, theft, processing or unauthorised access, in accordance with the state of the art and the nature of the data stored. Likewise, it is also guaranteed that the processing and recording in the files, programs, systems or equipment, premises and centers, comply with the requirements and conditions of integrity and security established in the regulations in force.

LANGUAGE

The language applicable to this Privacy Policy is Spanish. Therefore, in the event of any contradiction in any of the versions provided in other languages, the Spanish version will prevail.

 

SOCIAL MEDIA

We inform you that IMMOSERVEIS COMPANY, S.L.U. can have a social media presence. The processing of data carried out by people who become subscribers on social networks (and/or carry out any linking or connection action through social networks) of the official pages of IMMOSERVEIS COMPANY, S.L.U. It will be governed by this section, as well as by the terms of use, privacy policies and access regulations that belong to the appropriate social network in each case and previously accepted by the user.

IMMOSERVEIS COMPANY, S.L.U.will process your data for the purpose of properly managing your presence on the social network, informing you of the provider's activities, products or services, as well as for any other purpose permitted by the regulations on social networks.

The publication of content is prohibited:

  • Which are presumed to be illegal under national, EU or international regulations or which carry out allegedly illegal activities or contravene the principles of good faith.
  • That violate the fundamental rights of individuals, lack of courtesy on the network, annoy or may generate negative opinions among our users or third parties and in general any content that IMMOSERVEIS COMPANY, S.L.U. considers inappropriate.
  • And in general that contravene the principles of legality, honesty, responsibility, protection of human dignity, protection of minors, protection of public order, protection of privacy, protection of consumers and intellectual and industrial property rights.

Likewise, IMMOSERVEIS COMPANY, S.L.U. reserves the right to remove from the website or the corporate social network, without notice, any content considered inappropriate.

At least, if you. sends personal information through the social network, IMMOSERVEIS COMPANY, S.L.U. will be exempt from any responsibility with regard to the security measures applicable to this platform; and the User, if he wishes to know them, must consult the corresponding specific conditions of the network in question.


REMARKETING AND RETARGETING

Remarketing is a system that allows you to create tailored or personalized ads for users who have already visited a website and, in this case, ours. It is a solution associated with Google AdWords with the aim of obtaining a better return on investment (ROI). Remarketing inserts a cookie on the user's computer and on Google Adsense affiliated sites with display ads, a banner from the provider is displayed.

Retargeting is the technique used to display on other websites, through a tracking system, display advertisements to a user who has left our site without completing a process that we wanted to complete (registration, purchase, request, etc.), these advertisements must be primarily oriented towards the conversion of the purpose of our site.

The information we collect through these functions is collected by the cookies Facebook, "X", Doubleclick, Google AdWords. You can learn more about the data collected by these cookies in the following privacy policies of each service:

  • Page Facebook
  • "X"
  • Double-click
  • Google AdWords

If you do not want this information to be collected by these cookies, please disable the use of Google cookies via Google's Ads Settings. You can also opt out of the use of cookies by a third-party vendor via the Network Advertising Initiative's opt-out page.

This type of service allows you to interact with social networks or other external platforms. The interactions and information obtained by the provider will always be subject to the user's privacy settings on each social network. In the event that a service is installed that allows interaction with social networks, it is possible that, even if users do not use the service, it collects web traffic data relating to the pages on which they are installed.
 

 

GOOGLE ADWORDS

AdWords is a Google platform for ADVERTISERS who want to advertise on GOOGLE. The lender uses Google AdWords, which is Google's advertising platform. This allows you to create campaigns and ads to display on other websites. When you generate an ad, you can segment your audience by:

  • Place;
  • Demographic data (age, gender, etc.);
  • Interests (activities, hobbies, etc.);
  • What they buy online and through other channels;
  • Etc.

From the moment the user leaves their data in the activated form to subscribe to the subscription newsletter, the data obtained through Google AdWords is subject to this privacy policy. Under no circumstances will Google's information be used for any other purpose.

Lender may select and publish customer testimonials on the Services. These testimonials may contain personally identifiable information, such as your name and/or the city, state, or country in which you live. If you wish to have your name or testimonial removed from the website, you should contact the provider with the contact information set out above.
 

 

WHATSAPP

The processing of data carried out by persons who carry out a consultation via WhatsApp of IMMOSERVEIS COMPANY, S.L.U. It will be governed by this section, as well as by the terms of use, privacy policies and access regulations that belong to the application and that apply in each case and that have been previously accepted by the user. IMMOSERVEIS COMPANY, S.L.U. will process your data in order to properly manage your request, as well as any other purpose of the administrative management of the service. Your data is shared with WhatsApp Ireland Limited, whose technical security measures ensure the confidentiality, integrity and availability of your information, as set out in its own privacy policy. No other assignment is planned, unless there is a legal obligation or a court injunction. Your data will be kept for the duration of the purpose for which they were obtained and, once they are no longer needed, they will be duly blocked, archived and kept for the legally established period. The use of WhatsApp by IMMOSERVEIS COMPANY, S.L.U. is prohibited. for the sending of content that is not necessary for the response to the request and that is illegal by national or international regulations that violate the fundamental rights of individuals and in general that contravenes the principles of legality, honesty, responsibility, protection of privacy, consumer protection and intellectual and industrial property rights.

 

CHANGES TO THIS PRIVACY POLICY

IMMOSERVEIS COMPANY, S.L.U. reserves the right to modify this policy to adapt it to new legislation or jurisprudence.
 

REVOCABILITY

The consent given, both for the processing and for the transfer of the data of the interested parties, may be revoked at any time by notifying IMMOSERVEIS COMPANY, S.L.U. under the terms set out in this Policy for the Exercise of Rights. This revocation will not be retroactive in any case.

 

LEGISLATION

For the resolution of disputes or questions related to this website or the activities carried out on it, Spanish legislation will apply, to which the parties expressly submit, being competent for the resolution of all conflicts arising from or related to its use by the Courts and Tribunals of the provider (if it is not considered a consumer for the purposes of the TRLGDCU) or of the user (if considered as a consumer). consumer for the purposes of the UCLGDT).